wednesday

KRUMP Shout out to Judy–We Will Miss You

Fri, 04 Mar 2011 01:21:55 +0100

I spent time with Debra & her beautiful sister Judy during the holidays. It’s a privilege that wouldn’t have happen if my husband were in the states. At the time I didn’t see it as a blessing now I reflect on how amazingly circumstances put you in the right place at the right time.

What memories we made in a week together. The main reason I was in Charlotte the week before Christmas is because my husband is deployed & I didn’t want to be alone. New in the area were we live I had no one to be with or cook for or celebrate with I was on my way to a pity party and I decided to go to the Charlotte airport instead.

I can’t tell you how thrilled I was when Judy had an appetite for my Ham Hocks & Collard greens (I had to make two pots in a week). FYI she did have help. She also loved my peach cobbler. .

My best memory is when we were working on a photo maker project for my deployed husband. He assigned me the task of sending 20 pictures everyday. I failed miserably because I’ve been so busy on the road working. During his 6 month deployment my wonderful husband sent me beautiful silks, jewelry etc. from various ports (Malaysia, Singapore, Thailand). I packed all the outfits he sent me & added a sexy Santa help outfit to the mix and took them with me to North Carolina.

After getting a wonderful haircut from a Paul Mitchell master stylist at Studio 321, the Salon. I picked up 2 huge bottles of Riesling wines and sauced the girls up while I did a Victoria's Secret type fashion show. Debra took the pictures and Judy directs me in poses. It was hysterical. Judy’s laughing her head off. When we finished Judy went to bed but every 5 minutes she would get up with another pose idea and I would have to get dressed all over again. She did that 3 times. It was hysterical. We ended up with 80 pictures to send my husband – who now thinks I’m the best wife in the world. Here is one of the less spice pictures.

I’m so thankful I could meet and spend time with Judy making such a wonderful memory. I couldn’t fix her cancer but I could feed her with love and quality time. I’m so grateful for that. My good friend, colleague and business partner Debra Fox lost her sister last week in her fight against cancer. The family celebrates Judy’s life this week at services in Kansas and we Kindly Radiantly Uplifting Motivating & Praising (KRUMP) her life. Who do you want to KRUMP today?

Lisa Ann Landry
I’m an exuberant force of light… Come light up your life
http://www.imagedevelopmentgroup.com/speakers.html

Delta I’m a Gold Medallion but that’s not why you ROCK!

Fri, 11 Feb 2011 09:44:43 +0100

Delta I’m a Gold Medallion but that’s not why you ROCK!

I made it to Gold Medallion, hurray! But that’s not why I’m giving Delta Airlines a KRUMP shout out it’s because of the excellent customer service experience I had. My bad I forgot to write down the reps name but she had a vibrant personality and I bet you can look at my reservation and figure out who help me. I was impressed that as soon as we connected, it was like she had ESP, because she knew exactly what I was calling about. I couldn’t believe it was true so I asked her to verify and she was spot on. She was looking at the exact ticket. Amazing!

Nearly a year ago using my miles I made reservations for my husband who is active duty Navy.

Because he got deployed he wasn’t able to use the ticket so I cancelled his reservation but left the ticket on hold. I was allocated a year to redeem it. Well Honey is coming off deployment soon and it took all of 10 minutes to book a flight for him using the same ticket AND there are NO outrageous fees.

The day Honey returns from deployment he will fly first class on Delta to meet his Wifey who will be working on the opposite coast. I’m excited - so was the customer service rep she said, “Don’t tell him it will be first class let that be our surprise”. A very grateful military spouse giving a KRUMP shout out to Delta Airlines.

Note: I teach a Social Media Marketing seminar in which we use a case study about a bad customer service experience in the airline industry. The case study happens to be a video that went viral. I wonder had they had a good customer service experience would they still have made a video. What do you think? Who are you KRUMPing today?

Lisa Ann Landry
Vibrating positive energy...what are you vibrating?
http://www.linkedin.com/in/lisaalandry

Sammy Roberts, Miss Rodeo Florida

Wed, 26 Jan 2011 05:11:39 +0100

It's KRUMP day at IDG. I would like to KRUMP Sammy Roberts who is the reigning Miss Rodeo Florida, 2011. Sammy has been preparing for this dream her entire life...planning, preparing, training, and executing exactly what she was coached to do. As a result of being coachable -- she walked away with ALL of the awards at her state pageant...speech, appearance, horsemanship, photogenics...a CLEAN SWEEP!

KRUMP stands for Kindly and Radiantly Uplift and Motivate People!

Who will you KRUMP today???